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VB1 Vapor Box Repair

Is your VB1 Vapor Box needing repair? Order this item to be sent instructions of where to send your vaporizer. We will fix it and return within 2 weeks on average. If your vaporizer is too old or damaged to fix, replace it with a brand new vaporizer at almost half off- a perk that only current vapor box owners owner get. Repair is free for vaporizers under 3 years old. Flat rate refurbishment for older. Please look on the bottom of your vaporizer for the serial number. Match the serial number with the dropdown menu below.
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Note: You get 200 additional rewards points in gratitude for going through the repair process with us. (currently worth $10)

Vaporbrothers Repair is now offered on Vaporwarehouse.com! 

All Vaporbrothers box vaporizers are covered by their limited lifetime warranty regardless of their age or how they were sold or transferred. Vaporbrothers' warranty specifies free repair for manufacturer defect, along with flat rate repair for wear and tear.

Vaporbrothers allows indefinite free repair for manufacturer defects, for example if a part comes loose or something doesn't fit right. 

The warranty sets a flat rate pricing of $45-65 for repair of wear and tear. VB normally replaces old internal parts and items that show age. The heater gets replaced on older vaporizers by default to give you a fresh start with your vaporizer. Abuse and damage is not officially covered by the warranty, but so far they've fixed or helped replace 99% of the vaporizers they've received.

Vaporizers older than 2004 (serial number under 27441) can't be fixed due to the parts not existing anymore. Your warranty allows you to replace your vaporizer entirely at the link below.

If you would like to replace your vaporizer entirely, click here to order a brand new one at half-off normal retail (approx 40% off lowest online pricing).

Not eligible for repair, or want to replace the vaporizer entirely?

Vaporizers older than 2004 (serial number under 27441) can't be fixed due to the parts not existing anymore. Your warranty allows you to replace your vaporizer entirely at the link below.

If you would like to replace your vaporizer entirely, click here to order a brand new one at half-off normal retail (approx 40% off lowest online pricing).

To trade your old unit in please contact us and we will give you instructions how to send yours back. Your vaporizer may be fixed up and donated to a medical patient or veteran.

If your vaporizer is a similar looking box type that mimics Vaporbrothers, it can't be repaired, BUT we will offer to you the same deal that our customers get for trade-in! Take this offer to get a real VB unit for the trade-in discount! Order your replacement at our trade-in option page here.

Please contact us if you have questions about this trade-in program.

Instructions for repair:

1. Please look at the serial number on the bottom of your vaporizer and choose the right level of repair in the drop down menu above. Repair is free for vaporizers under 3 years old. Your warranty specifies a flat rate for refurbishment of older vaporizers.

2. Clean out your vaporizer thoroughly and pack the wooden unit alone (not including accessories like the glass Whip) securely into a small box. The box should be at least 8x5x5 inches but not much larger or else your shipping rate could rise. 

3. Mail your vaporizer to us at the address below. We find that US Mail gives the best combination of reliability and cost. Don't overpay for shipping by adding too much heavy packaging! From any US location, shipping should never be over $12.80.

Vaporbrothers Repair
15507 S. Normandie Ave #442
Gardena, CA 90247

Important: Save your tracking number for following up on the package. You are responsible for your vaporizer until it is received at our address.

What to Expect:

Lead time for vaporizer repair is up to 2 weeks. Typical repairs involve replacing all worn electronic components including the heater. Any old versions with metal heating elements will be upgraded to our latest ceramic heater. We thoroughly run test vaporizers so that they are good to last years more.

Repairs come with free USPS Priority shipping to any USA location. International shipping is available with a discount of $20. If you are in the USA and you want to pay to expedite your package, or add more items to the order (causing excess shipping charges), we will discount the shipping by $10.

Alternative to ordering online:

If you prefer not to order repair on the website, you may send your vaporizer to the address above, including this pdf printed and filled out. You may order accessories at discount on the form- a deal only available to customers at the time of repair.