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Vaporizer Repair and Warranty Information

VaporBrothers Limited Lifetime Warranty

To request repair and get instructions for where to send your vaporizer, please download and print the Vaporbrothers Service Request Form.

Use this link to register your Vaporbrothers vaporizer. (Optional- Your warranty is valid regardless)

All warranty coverage and repairs are handled directly through Vaporbrothers. Please go to vaporbrothers.com/repair for any issues relating to warranty/repair coverage. Whips and other accessories are not covered under the warranty.

Vaporbrothers Box-Style Vaporizer Coverage


Unregistered owners:
For a period of 3 year after the purchase date, Vaporbrothers will repair and return vaporizers at their expense, with no charge to the customer. After 3 years, Vaporbrothers charges flat rates for refurbishment (significantly less than replacement cost).

For VaporBrothers vaporizers with serial number below 27440:
Vaporbrothers will offer to upgrade or replace your unit for a discount price. Please contact them through their website to inquire about this offer. 

If Vaporbrothers determine there is no defect, or that the defect resulted from causes not within the scope of their warranty, then the customer must pay for return shipping. IMPORTANT: TAMPERING VOIDS THIS WARRANTY. If your unit has been modified or tampered with, they will have to refuse service on it for safety reasons. For practical reasons, VB can offer no cash refunds; they can only repair or replace units. See the VaporBrothers Service Request Page or Contact Them for more information.

To request repair and get instructions for where to send your vaporizer, please download and print the Vaporbrothers Service Request Form.

Vaporbrothers Portable Vaporizer the Dabbler by Vape-Pen Coverage


• Battery Warranty
- 1 Year
• Heater Warranty - 90 Days or until used or loaded
• All Other Parts - 90 Days except glassware

Dabbler and VB11 batteries are backed by a 1 year warranty. All other parts are covered for 90 days. Warranty applies to factory defects only. No used parts are covered by the warranty except the battery. If you believe you have a defective product, please contact Vaporbrothers directly.

Before first use, fully charge the battery.

Once charged test heater without oils.

Once a heater is used or loaded, the heater warranty ends. Please use caution loading material into the heater as this may damage the wick or coils. We can help you out if you have trouble with broken heaters- either through advice or discounts on replacements.


Magic Flight Vaporizer Lifetime Functional Warranty


All warranty coverage and repairs are handled directly through Magic Flight, not VaporWarehouse®. Please contact Magic Flight for any issues relating to warranty/repair coverage. Whips and other accessories are not covered under the warranty.

Magic-Flight grants to all purchasers of the Launch Box vaporizer a Lifetime Functional Warranty for all Box units. Your Launch Box carries a unique serial number, altering or removing this number renders the warranty completely void. All accessories included in the standard MFLB kit are covered under warranty for the first three months after the date of purchase.

*Additionally, please make note that the orange indicator light inside each Box is designed to guide you towards your perfect session and will not last forever; therefore this is the one component of your Box that cannot be covered under the Lifetime Functional Warranty. This light will stop working eventually due to the hotter-than-average environment and sharp temperature changes that it endures. Once you have perfected your technique with the Box, your use of the light will no longer be needed.

Warranty does not cover lost, stolen, defaced, or willfully damaged units. Warranty also does not cover units with the serial number sanded off or not visible. Shipping charges may apply.

For questions about Magic Flight warranty service and for vaporizer warranty service, please follow the link below:
Magic Flight Warranty Info


VapeXhale Vaporizer Repair


We are not aware of VapeXhale's latest policies as they have changed over the last year. Their warranty is limited, but can be seen here.

If the center glass piece in your VapeXhale EVO has broken (internally or externally), the manufacturer offers to replace the piece if you mail your unit to them. Their warranty does not cover the breakage of this piece. You may order the repair here.





Arizer Solo Vaporizer Warranty


All warranty coverage and repairs are handled directly through Arizer, not VaporWarehouse®. Please contact Arizer for any issues relating to warranty/repair coverage.

The Solo features a two year manufacturer’s warranty, restricted to normal use. Due to quality craftsmanship, the Solo’s Heating Element is backed by a lifetime manufacturer’s warranty and the lithium battery is covered by a one year warranty.

SERVICE@ARIZER.COM


Volcano Vaporizer Warranty


All warranty coverage and repairs are handled directly through Storz & Bickel, not VaporWarehouse®. Please contact Storz & Bickel for any issues relating to warranty/repair coverage.

Classic Volcano: 3 year warranty
Digit Volcano: 2 year warranty

From the Storz & Bickel website:

In the event of any defect you are recommended to send the complete device back to Storz & Bickel with all parts. If the defect has occurred on the grounds of a material or construction error within the warranty period, Storz & Bickel will eliminate the defect free of charge. If the defect was caused by you, e.g. because you dropped your vaporizer, Storz & Bickel will send you an estimate for the repair and will do the repair as soon as you have agreed to accept their estimate.

Storz & Bickel America INC.
1078 60th St. Suite A
Oakland, CA 94608
phone: 510-451-1553
fax: 510-451-2053
e-mail: oakland@storz-bickel.com


Volcano Vaporizer Warranty


All warranty coverage and repairs are handled directly through Storz & Bickel, not VaporWarehouse®. Please contact Storz & Bickel for any issues relating to warranty/repair coverage.

Classic Volcano: 3 year warranty
Digit Volcano: 2 year warranty

From the Storz & Bickel website:

In the event of any defect you are recommended to send the complete device back to Storz & Bickel with all parts. If the defect has occurred on the grounds of a material or construction error within the warranty period, Storz & Bickel will eliminate the defect free of charge. If the defect was caused by you, e.g. because you dropped your vaporizer, Storz & Bickel will send you an estimate for the repair and will do the repair as soon as you have agreed to accept their estimate.

Storz & Bickel America INC.
1078 60th St. Suite A
Oakland, CA 94608
phone: 510-451-1553
fax: 510-451-2053
e-mail: oakland@storz-bickel.com


W9 Tech Warranty


If you purchased any W9 Tech item (Persei, Omicron, or O-Phos) on Ebay or any other auction site then your warranty is void.

W9 / Up Tech is closed and does not service their products. Contact us about replacements.


Other Vaporizer Repair and Warranties

Please contact the manufacturer for products not listed on this page.