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Vaporizer Repair and Warranty Information


VB1 Vapor Box Warranty Service

Choose from these options:

Online:

Order repair on the website (click here). Ship your vaporizer to the address we give you.

Or replace your old vaporizer entirely for the warranty trade-in price (click here). If you get the replacement vaporzier it's optional to donate your vaporizer to us- Contact us for more details on donation.

Offline:

Print a paper repair form and ship it with your box, or use it to order a replacement vaporizer Click Here to Open the Vapor Box Repair Request Form

No computer, no printer? Just ship your vaporizer to us and include a note with all we need to know. Put payment info on the note if needed, or call us to pay over the phone.

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Overview
Vaporbrothers warrants and will fix manufacturer defects on our "VB1" box vaporizers for the lifetime of the device. Heater or electronic burnout occurring through wear and tear are covered for free up to 3 years after purchase. See below for details. We will ship the repaired vaporizer back to you within about 2 weeks.

Accessories like the Whip handpiece are not covered by our warranty, although if they break right after purchase we will help you out with a replacement for free or low cost. Please note that scientific glass is very strong but builds up microscopic damage from months or years of handling, sometimes breaking unexpectedly.

We offer substantial discounts for current vaporizer owners to get a brand new vaporizer. This "Trade-In" deal is available to VB owners regardless of if you bought your vaporizer from a dealer or secondhand. We cannot fix vaporizers from competitor brands but will offer the Trade-In deal to owners of other brand vaporizer boxes.

Vaporizers before serial number 27441 (2004 or earlier) are considered "too old to fix" so please see our "Trade-In deal."

Read the fine print here: Vaporbrothers limited lifetime warranty 

General info about our warranty

No proof of purchase or RMA authorizations are needed to accomplish repair. Turn around time for repair is about 2 weeks. You can request a rush put on your repair, although that does not expedite shipping.

New vaporizers less than 3 years old: Any vaporizer with a defect verified by us, or any electrical failure at all before 3 years of life will be fixed at our facility and returned to you for no charge to the USA. (Overseas shipping is discounted by $20. Excess shipping charges to the USA, such as from expediting or buying extra parts get discounted by $10)

Vaporizers older than 3 years: The warranty sets flat rate repair rates for refurbishment. Old and worn vaporizers often get all new internal electronic components for no extra charge. Wooden box damage may necessitate an extra fee to replace the box entirely. Return USPS Priority shipping is free in the USA, or discounted by $20 for overseas, or discounted by $10 for expedited and for adding extra items to the order.

Very old vaporizers built before June 2004: Vaporizers with serial number under 27441 cannot be fixed and must be traded in for new. (see the trade-in discount on the repair page or on the printed repair form)

If it's a "lifetime warranty" why isn't it free? The terms of the limited lifetime warranty terms repair “manufacturer defect” for free. After the vaporizer has worked for a few years, we consider heater or electronic failure as occurring from wear and tear. The warranty sets a low flat rate on refurbishing a vaporizer. It’s well worth sending your vaporizer in for refurbishment as it can benefit you for decades.

Right to repair: We're told to say that there are no user serviceable parts inside, but we're willing to work with people experienced in electronics repair. You must be competent to work around household electricity and laser focused on the details. If a vaporizer is not put back together exactly right the heater could slip out of place and cause a fire. If you are overseas or otherwise don't want to mail your vaporizer to us, you may ask us for parts. The power control requires recalibration to the new heater so that the vaporizer consumes 32W at 115VAC. If you're up to this talk to us and we will consider waiving the warranty requirement.

Extension of warranty terms for repaired vaporizers: If your vaporizer breaks within 1 year of our repair we will fix it again for free. Contact us asap.

Attention everybody: Any vaporizer of our type (including knockoffs of VB!) may be traded for a brand new VB1 vaporizer at almost half the normal retail price. You don't actually have to send us your old unit unless you'd like to donate it to a veteran or patient with serious conditions. Navigate to the trade-in replacement deal and pick your vaporizer type and color in the drop down menu.



SSV Sidekick Warranty Service

Any issues whatsoever let us know at our contact form. We will forward you to the factory only if we can't solve the problem.

Elev8 also has a plethora of videos for troubleshooting on their Elev8 Youtube Channel You will find a video on every product they have and how to fix or modify them.



VB Eleven & Dabbler Vapor Pen Warranty Replacement

Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement in the first 90 days from sale.
Heaters are not returnable if used with oils, so be sure to test them out dry before using. (this does not hurt our pen) Please be aware that your warranty covers defects including battery issues, but not wear and tear or bending apart in your pocket, or use with other brands. If you believe your pen is defective, contact us with a brief description of what is wrong and we'll let you know how to get a replacement.

If your battery fails to operate beyond 90 days from purchase, your warranty allows you a replacement battery for only $14.

For battery replacement beyond 90 days from sale, choose from these two options:

1) Order on the website (click here). We will approve the replacement once we review your purchase history. We may require you to return your old battery.

2) Contact us to order over the phone. See Contact Us.



Magic Flight Vaporizer Lifetime Functional Warranty


All warranty coverage and repairs are handled directly through Magic Flight, not VaporWarehouse®. Please contact Magic Flight for any issues relating to warranty/repair coverage. Whips and other accessories are not covered under the warranty.

Magic-Flight grants to all purchasers of the Launch Box vaporizer a Lifetime Functional Warranty for all Box units. Your Launch Box carries a unique serial number, altering or removing this number renders the warranty completely void. All accessories included in the standard MFLB kit are covered under warranty for the first three months after the date of purchase.

*Additionally, please make note that the orange indicator light inside each Box is designed to guide you towards your perfect session and will not last forever; therefore this is the one component of your Box that cannot be covered under the Lifetime Functional Warranty. This light will stop working eventually due to the hotter-than-average environment and sharp temperature changes that it endures. Once you have perfected your technique with the Box, your use of the light will no longer be needed.

Warranty does not cover lost, stolen, defaced, or willfully damaged units. Warranty also does not cover units with the serial number sanded off or not visible. Shipping charges may apply.

For questions about Magic Flight warranty service and for vaporizer warranty service, please follow the link below:
Magic Flight Warranty Info


VapeXhale Vaporizer Repair

Sadly VapeXhale has closed and the company is not hosting their website anymore.

A former VX team member is offering limited repair services if you contact her at this email:


Contact us
if you would like assistance with how to get your VapeXhale Evo repaired.




Arizer Solo Vaporizer Warranty


All warranty coverage and repairs are handled directly through Arizer, not VaporWarehouse®. Please contact Arizer for any issues relating to warranty/repair coverage.

The Solo features a two year manufacturer’s warranty, restricted to normal use. Due to quality craftsmanship, the Solo’s Heating Element is backed by a lifetime manufacturer’s warranty and the lithium battery is covered by a one year warranty.

SERVICE@ARIZER.COM


Volcano Vaporizer Warranty


All warranty coverage and repairs are handled directly through Storz & Bickel, not VaporWarehouse®. Please contact Storz & Bickel for any issues relating to warranty/repair coverage.

Classic Volcano: 3 year warranty
Digit Volcano: 2 year warranty

From the Storz & Bickel website:

In the event of any defect you are recommended to send the complete device back to Storz & Bickel with all parts. If the defect has occurred on the grounds of a material or construction error within the warranty period, Storz & Bickel will eliminate the defect free of charge. If the defect was caused by you, e.g. because you dropped your vaporizer, Storz & Bickel will send you an estimate for the repair and will do the repair as soon as you have agreed to accept their estimate.

Storz & Bickel America INC.
1078 60th St. Suite A
Oakland, CA 94608
phone: 510-451-1553
fax: 510-451-2053
e-mail: oakland@storz-bickel.com


Volcano Vaporizer Warranty


All warranty coverage and repairs are handled directly through Storz & Bickel, not VaporWarehouse®. Please contact Storz & Bickel for any issues relating to warranty/repair coverage.

Classic Volcano: 3 year warranty
Digit Volcano: 2 year warranty

From the Storz & Bickel website:

In the event of any defect you are recommended to send the complete device back to Storz & Bickel with all parts. If the defect has occurred on the grounds of a material or construction error within the warranty period, Storz & Bickel will eliminate the defect free of charge. If the defect was caused by you, e.g. because you dropped your vaporizer, Storz & Bickel will send you an estimate for the repair and will do the repair as soon as you have agreed to accept their estimate.

Storz & Bickel America INC.
1078 60th St. Suite A
Oakland, CA 94608
phone: 510-451-1553
fax: 510-451-2053
e-mail: oakland@storz-bickel.com


W9 Tech Warranty


If you purchased any W9 Tech item (Persei, Omicron, or O-Phos) on Ebay or any other auction site then your warranty is void.

W9 / Up Tech is closed and does not service their products. Contact us about replacements.


Other Vaporizer Repair and Warranties

Please contact the manufacturer for products not listed on this page.