Vaporizer Repair and Warranty Information
VaporBrothers Limited Lifetime Warranty
Use this link to register your Vaporbrothers vaporizer.
All warranty coverage and repairs are handled directly through Vaporbrothers, not VaporWarehouse®. Please contact Vaporbrothers for any issues relating to warranty/repair coverage. Whips and other accessories are not covered under the warranty.
Vaporbrothers Box-Style Vaporizer Coverage
Vaporbrothers limited lifetime warranty covers manufacturer defects only, with reasonable flat fees for damage or wear and tear. Vaporbrothers will repair and return vaporizers at their expense, with no charge to the customer for the first year after sale. Proof of purchase may be required for unregistered owners. If you don't have proof of purchase they may charge a flat fee, so be sure to file your receipt in a safe place, or print a new one from our site.
Between 1 year and 2 years, Vaporbrothers will charge $35 which includes refurbishment and return shipping. Between 2 years and 5 years the charge is $45. After 5 years the charge is $60. Vaporizers built before June 2004 are unfixable and can be traded in for a brand new vaporizer approximately half the cost. Any vaporizer (even Vaporbrothers' knockoffs) may be traded-in in this way.No proof of purchase is needed.
If Vaporbrothers determine there is no defect, or that the defect resulted from causes not within the scope of their warranty, then the customer must pay for return shipping. If your unit has been modified or tampered with, they may have to refuse service on it for insurance reasons. For practical reasons, VB can offer no cash refunds; they can only repair or replace units. See their repair info page or Contact Vaporbrothers for more information.
To get your vaporizer repaired, please fill out the Vaporbrothers Service Request Form and include it with the vaporizer to their Gardena, CA address on the form.